Privacy Policy

This privacy policy explains how RoxAnn Grimes REALTOR uses and safeguards the information you provide when using this website. We value your privacy and are committed to ensuring it is protected. If we request personal information that can identify you, be assured that it will only be used in accordance with this privacy statement. We may update this policy periodically by amending this page, so please check it regularly to ensure you are satisfied with any changes. This policy becomes effective from April 7, 2023.

GDPR Compliance:

This website is intended solely for individuals outside the European Union. By accessing and using this website, you agree and represent that you are not a resident of the European Union, or if you are, you expressly consent to the collection of personal information, including but not limited to, first name, last name, email address, phone number, physical address, IP address, and social media accounts and information. Under no circumstances should any user of this website collect personal information of any individual residing in the European Union without first obtaining their express consent.

TCPA & Registration Terms:

If you choose to register on our website, you consent to receive automated and/or pre-recorded telemarketing calls and/or text messages on the provided number from or on behalf of RoxAnn Grimes REALTOR or its participating lenders or affiliates. Calls may be made from the following telephone number: 540-327-2798, or from other numbers related to or affiliated with the company, using an automatic telephone dialing system, an artificial or prerecorded voice or text message. Standard message and data rates may apply. By registering, you acknowledge that you may receive emails or communications with mortgage-related information. You also confirm that the provided number is your actual cell phone number and not that of anyone else. If your cell phone number changes, please provide us with prompt notice of the new number.

Terms & Conditions:

By accessing this website, you agree to our terms of use.

For Everyone, Especially Our Canadian Friends:

(CASL) If you wish to register on this website, you are giving expressed consent for us to email, call, and text message you. If you do not wish to receive this type of communication, please do not register.

Information We Collect:

During the sign-up process, we collect information including but not limited to your name, email, city, state, gender, birthday, picture, website, and IP location. We disclose this information to you during the sign-up process.

How We Use Your Information:

We use your information to help you find a property by passing it along to an agent who may contact you via email, text, or phone. Upon registration, your information will be shared with our supporting lender.

We also use your information for internal record keeping, such as to improve our products and services. We may occasionally send promotional emails or contact you for market research purposes by email, phone, fax, or mail. We may use the information to customize the website according to your interests. We may also provide your information to our third-party partners for marketing or promotional purposes. However, we will never sell your information.

Security:

We take the security of your information seriously and have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies:

We use cookies to analyze web traffic and personalize your experience on our website. A cookie is a small file that asks permission to be placed on your computer's hard drive. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that declining cookies may prevent you from taking full advantage of the website.

Links to Other Websites:

Our website may contain links to other websites. However, we do not have any control over these websites, and we are not responsible for the protection and privacy of any information you provide while visiting these sites. Please review the privacy statement applicable to the website in question.

Controlling Your Personal Information:

If you wish to opt-out of email correspondence, you can click on the unsubscribe link at the bottom of any email. If you wish to opt-out of phone calls, please email roxann@roxanngrimes.com.

California Consumer Privacy Policy Compliance:

This section is intended to comply with the California Consumer Privacy Act of 2018 (CCPA), and all terms defined in the CCPA have the same meaning when used in this section.

Collection of Personal Information:

We collect personal information, which includes information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device. However, personal information does not include publicly available information from government records or de-identified or aggregated consumer information.

In the past twelve months, we have collected the following categories of personal information: (a) identifiers; (b) personal information categories listed in the California Customer Records statute; (c) commercial information; (d) internet or other similar network activity; and (e) inferences drawn from other personal information. We gather this personal information directly from you when you register to use our services and indirectly from you as you interact with our website. However, please note that you may visit our website anonymously.

Use of Personal Information:

We may use or disclose the personal information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to purchase a product or service, we will use that information to process your payment and facilitate delivery.

  • To provide support, personalize, and develop our website, products, and services.

  • To create, maintain, customize, and secure your account with us.

  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.

  • To provide you with support and to respond to inquiries, including investigating and addressing your concerns and monitoring and improving response.

  • To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website and third-party sites.

  • For testing, research, analysis, and product development, including to develop and improve our website, products, and services.

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.

  • We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information:

We may disclose your personal information to third parties for business purposes. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. The CCPA prohibits third parties who receive your personal information from reselling it unless you have received explicit notice and an opportunity to opt-out of the sale of your personal information. We share your personal information only with service providers.

In the past twelve months, we have disclosed the following categories of personal information for a business purpose: (a) identifiers; (b) California Customer records personal information (as described above); (c) commercial information; (d) internet or other similar network activity; and (e) inferences drawn from other personal information. The only category of third parties with whom we share your personal information is service providers.

Sale of Personal Information:

We have not sold personal information in the past twelve months.

Your Rights and Choices:

The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights:

As a user, you have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. Upon receiving and verifying your request, we will disclose to you the following information: (a) the categories of personal information we collected about you; (b) the categories of sources from which we collected your personal information; (c) the business or commercial purpose for which we collected or disclosed your personal information; (d) the categories of third parties with whom we shared your personal information; (e) the specific pieces of personal information we collected about you (also known as a data portability request); and (f) if we disclosed your personal information for a business purpose, we will provide the personal information categories that each recipient received.

Deletion Request Rights:

You have the right to request that we delete any personal information we collected from you, subject to certain exceptions. Once we receive and confirm your verifiable request, we will delete your personal information from our records and direct our service providers to do the same, unless an exception applies.

We may deny your request if retaining the information is necessary for us or our service providers to: (1) complete a transaction for which we collected your personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of the written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you; (2) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; (3) debug products to identify and repair errors that impair existing intended functionality; (4) exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law; (5) comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.); (6) engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent; (7) enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; (8) comply with a legal obligation; or (9) make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Accessing, Exporting, and Deleting Your Information:

To access, export, or delete your personal information, you can submit a verifiable consumer request to us by calling us at 540-327-2798 or emailing us at roxann@roxanngrimes.com. Only you, or someone authorized to act on your behalf, can make a request related to your personal information. You may also submit a request on behalf of your minor child. To designate an authorized agent, please submit proof of authorization with the request.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. Your request must provide enough information for us to verify your identity and the personal information we collected about you. If we cannot verify your identity or authority to make the request, or confirm that the personal information relates to you, we cannot fulfill your request. We will only use the personal information you provide to verify your identity or authority to make the request. You don't need to create an account with us to make a request.

We will respond to your request within 45 days of receiving it. If we need more time, we will let you know and explain the reason for the delay. We will deliver our response by mail or electronically, depending on your preference.

We will only disclose personal information that we collected in the 12-month period before receiving your request. If we can't comply with a request, we will explain why. If you request data portability, we will provide your personal information in a portable document format that is readily usable and should allow you to transmit the information to another entity without difficulty.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we decide to charge a fee, we will explain why and provide you with a cost estimate before fulfilling your request.

Personal Information Sales Opt-Out and Opt-In Rights:

We do not sell your personal information. However, if we ever decide to sell your personal information in the future, we will provide prior notice as required by the CCPA, and give you instructions on how to opt-out of such sale.